Key points from today’s webinar
- Reputation and brand damage is endemic across the corporate landscape. This includes corporates, government, not for profits and even sporting teams.
- A fundamental revisit is required.
- Reputation, conduct, trust, risk and social license are an interconnected set of issues that require focus and leadership at the board level. These must be tackled in an integrated way.
- Today’s webinar takes you through a range of ways to approach and think about this.
- The modern audit / risk committee director is a specialised vocation. The APRA CBA report sets out a subset of what’s required and is essential reading.
Key questions for Directors and Officers
- Are there norms in your industry that breaching traditional social contracts or are out of line with community expectations?
- Is there anything that you’d feel embarrassed about?
- Has your organisation been desensitised to industry norms? Would they know?
- Does what people say match what people do?
- Who are the culture carriers in our organisation?
- What behaviours do we tolerate?
- And in each unit? Do we have pockets?
Some places to start
- Board / leadership discussion on the issues raised today
- Deep dive on reputation
- Good/bad/ugly review on your organisation’s risk and assurance programs
- Sanity check on your audit/risk committee calendar and reporting
We like these. We hope you do too.
The Good Place – This very snackable and binge-worthy show is a laugh a minute. By the end of season 2 the punchline comes home. When Netflix commissions a high-ratings show on ethics you know that something is up. You might even find yourself researching the origin of the term “good will”.
APRA CBA report – Essential reading by anyone on an Audit or Risk Committee. It’s a subset of the modern playbook for these committees but is clear and highly instructive. Read for the symptoms, not just the recommendations.
ASIC speeches – Pithy and gives some good pointers on what the regulators are thinking about.
CPS 220 – The defacto playbook for the modern risk committee. It doesn’t cover everything but it is a good set of pointers on modern practice.
Missed the webinar?
If so, you missed out on:
- The linkages between social license, trust, conduct and reputation
- Why brand integrity is king
- Trust indicators and destroyers
- #metoo @ scale and links to the Arab Spring
- Corporate valuations and reputation linkages
- A value network approach to goodwill
- More feedback than Jimi Hendrix
- Highlights from recent inquiries
- Darley’s Law
- Creating a visceral reaction on values.
If you’d like to catch up on all of this, a recorded version of the webinar is available from the AICD.